Definitions ACCOUNT means the Account held at Your Financial Institution from which we are authorised to arrange for funds to be debited. BUSINESS DAY means a day other than a Saturday or a Sunday or a Public Holiday listed throughout Australia. DEBIT DAY means the day that payment by you to us is due. DEBIT PAYMENT means a particular transaction where a debit is made. DIRECT DEBIT REQUEST means the Direct Debit Request between The Nature Conservancy Limited, ABN 83 243 328 398 and you. US or WE or THE NATURE CONSERVANCY means The Nature Conservancy Ltd as trustee for The Nature Conservancy Australia Trust ABN 83 243 328 398, the Debit User you have authorised by signing a Direct Debit Request. YOUR FINANCIAL INSTITUTION is the financial institution where you hold the Account that you have authorised us to arrange to debit.
- Debiting Your Account 1.1. By signing a Direct Debit Request, you have authorised us to arrange for funds to be debited from your Account in the amount set out in the Direct Debit Request and to be bound by this Direct Debit Request Service Agreement. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you. 1.2. We will only arrange for funds to be debited from your Account as authorised in the Direct Debit Request; OR we will only arrange for funds to be debited from your Account if we have sent to the address nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is due. 1.3. If the Debit Day falls on a day that is not a Business Day, we may direct Your Financial Institution to debit your Account on the following Business Day. 1.4. If you are unsure about which day your Account has or will be debited you should ask The Nature Conservancy. 1.5. Please note that while we will debit your Account on the Debit Day each month, please check with Your Financial Institution to confirm the day this takes effect.
- Changes By Us 2.1. We may vary any details of this Agreement or a Direct Debit Request, other than the amount being deducted, at any time by giving you at least fourteen (14) days written notice.
- Changes By You 3.1. Subject to 3.2 and 3.3, you may change the arrangements under a Direct Debit Request by submitting your request in writing to firstname.lastname@example.org or The Nature Conservancy, PO Box 833, North Melbourne, VIC 3051, Australia. 3.2. If you wish to stop, defer a Debit Payment or reduce the amount of the payment, you must notify us in writing so that we receive the request at least fourteen (14) days before the next Debit Day. If mailing your request, it is understood that we will receive the request within three (3) Business Days of the mailing date. 3.3. You may also cancel your authority for us to debit your Account at any time. You must notify us in writing so that we receive the request at least fourteen (14) days before the next Debit Day. If mailing your request, it is understood that we will receive the request within three (3) Business Days of the mailing date. 3.4. In relation to 3.2 and 3.3, we will send you a confirmation email advising that we have received and processed your request. Should you not receive this confirmation email within twenty-one (21) days, please contact us again to ensure we have received your request.
- Your Obligations 4.1. It is your responsibility to ensure there are sufficient clear funds available in your Account to allowa Debit Payment to be made in accordance with the Direct Debit Request. 4.2. If there are insufficient clear funds in your Account to meet a Debit Payment: a) You may be charged a fee and/or interest by Your Financial Institution b) You may also incur fees or charges imposed or incurred by us; and c) You must arrange for the Debit Payment to be made by another method or arrange for sufficient funds to be in your Account by an agreed time so that we can process the Debit Payment. 4.3. You should check your Account statement to verify the amounts debited from your Account are correct. If The Nature Conservancy, is liable to pay Goods and Services Tax (GST) on a supply made in connection with this Agreement, then you agree to pay The Nature Conservancy on demand the amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.
- Dispute 5.1. If you believe that there had been an error in debiting your Account, you should notify us directly on 1300 62 86 86 and confirm that notice in writing as soon as possible so that we can resolve your query more quickly. 5.2. If we conclude as a result of our investigations that your Account has been incorrectly debited, we will make arrangements to reimburse you. We will also notify you in writing of the amount by which we have reimbursed you. 5.3. If we conclude as a result of our investigations that your Account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding. 5.4. Any queries that you have about an error made in debiting your Account should be directed to us in the first instance so we can attempt to resolve the matter between us and you. If we cannot resolve the matter, you can still refer it to Your Financial Institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf.
- Accounts 6.1. You should check: a) With Your Financial Institution whether direct debiting is available from your Account as direct debiting is not available on all Accounts offered by Financial Institutions. b) Your Account details which you have provided to us are correct by checking them against a recent Account statement; and c) With Your Financial Institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.
- Notice 8.1. If you wish to notify us in writing about anything relating to this Agreement, you should write to: The Nature Conservancy, PO Box 833, North Melbourne, VIC 3051, Australia or email email@example.com. 8.2. We will notify you by sending you a notice in the ordinary post to the address you have given us in the Direct Debit Request. 8.3. Any notice will be deemed to have been received three (3) Business Days after it is posted